Shipping policy

Last updated: 4/29/2026

At DuqDreams, each product is made to order to ensure quality and exclusivity.

• ⏱️ Processing time: 1–3 business days
• 🚚 Shipping time: 10–15 business days (depending on destination)
• 🌍 Shipping availability: Worldwide shipping available
• 📍 Order tracking: A tracking number will be sent by email once your order has been shipped

⚠️ Important note: Shipping times may be slightly longer during high-demand periods (holidays, promotions, etc.).

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🔄 Returns & Refund Policy

At DuqDreams, your satisfaction matters.

• ❌ Returns: Since our products are custom-made and produced on demand, returns are not accepted unless the item is defective or incorrect.
• ✅ Damaged or incorrect items:
  If you receive a damaged or wrong item:
  • Contact us within 7 days of delivery
  • Provide a photo of the product
  • We will offer a replacement or a refund